Privacy Policy

At JackRollLottery, we value your privacy and are committed to protecting your personal information

Introduction Information We Collect How We Use Your Data Information Sharing Data Security Your Rights Cookies Policy Policy Changes

1. Introduction

Welcome to JackRollLottery's Privacy Policy. This document outlines how MASTER GAMING ENTERPRISES PTY LTD (ACN: 624981725) operating as JackRollLottery collects, uses, maintains, and discloses information collected from users of our website and services.

This Privacy Policy applies to the website, mobile applications, and all products and services offered by JackRollLottery. By accessing our platform, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

We are committed to respecting your privacy and ensuring the security of your personal information. We adhere to all applicable data protection laws, including but not limited to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect personal identification information from users in various ways, including but not limited to when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site.

Personal Information: We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Date of birth (to verify you are 18 or older)
  • Mailing/Residential address
  • Government-issued ID details (for KYC verification and prize claims)
  • Tax File Number (for prize claims exceeding certain thresholds)
  • Bank account details (for processing payouts)
  • Payment information (credit/debit card details, PayID, BPAY information)

Non-Personal Information: We may also collect non-personal identification information about users whenever they interact with our site. This may include:

  • Browser name
  • Type of computer or device
  • Technical information about users' connection to our site
  • Operating system
  • Internet service provider
  • IP address
  • Referring/exit pages
  • Date/time stamps
  • Clickstream data

Users may visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site-related activities like participating in our lottery games.

3. How We Use Your Data

JackRollLottery collects and uses users' personal information for the following purposes:

  • To provide and operate our services: Including processing transactions, managing your account, enabling you to participate in lottery games, and delivering winnings.
  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • Verification and KYC compliance: To verify your identity, age, and ensure compliance with legal and regulatory requirements.
  • To run promotions, contests, surveys or other site features: To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

4. Information Sharing

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your personal information with:

  • Service Providers: We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Payment Processors: We share information with payment processors solely to the extent necessary for processing payments.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

5. Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage, is 100% secure.

In the event of a data breach that affects your personal information, we will notify you in compliance with the Australian Privacy Act and other applicable laws.

6. Your Rights

As a user of JackRollLottery, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data that we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

Please note that if you request deletion of your account, we may still be required to retain some of your information to comply with legal and regulatory requirements.

7. Cookies Policy

Our website uses cookies to enhance user experience. A cookie is a small piece of data stored on the user's computer tied to information about the user.

We use the following types of cookies:

  • Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to This Privacy Policy

JackRollLottery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If we make material changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.